FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What is warranty for safes?

It depends, usually we have one-year warranty for digital parts.

How to open the safe when battery is used up?

Use emergency key(override key) to open, which is included in the safe.
If the safe can connnect to external power, use external battery box with batteries to provide power and then use digit code to open the safe.

How to open the safe when forget the code?

Use emergency key(override key) to open, which is included in the safe.

What are included in the safe?

mounting bolts,silica gel(options), keys, manual, battery(options)

Packing Method

We have white box with shipping marks, brown carton with shipping marks. And when quantity is more than 500pcs for each item, color box with customer's design is acceptable.
For online seller, we also have mail package to avoid damage during delivery.

What is warranty for hotel safes?

It depends, usually we have one-year warranty for digital parts.

How to open the hotel safe when battery is used up?

Use emergency key to open, so don’t keep keys in the safe.
If the safe can connnect to external power, use external battery box with batteries to provide power and then use digit code to open the safe.
Use CEU to open the safe.

How to open the hotel safe when forget the code?

Use emergency key to open, so don’t keep keys in the safe.
Use CEU to open the safe.

What is extra configuration for hotel safe?

Laptop charger outlet light

What are stardard sizes of safes on the oversea market?

-H170xW230xD170mm
-H200xW310xD200mm
-H250xW350xD250mm
-H300xW380xD300mm
-H500xW350xD310mm

What's your production leadtime?

Usually 30days, depends on orders(item kinds, item quantity, artworks leadtime).

What thickness do you have for metal safes?

Door thickness: 3mm, 4mm, 5mm
Body thickness: 1mm, 1.2mm, 1.5mm, 2mm

Which sizes will have shelf inside?

When the height >=25cm, we usually put a shelf inside.

Payment Terms

Usually T/T

HS Code of SafesHow to open the safe when battery is used up?

Use emergency key(override key) to open, which is included in the safe.
If the safe can connnect to external power, use external battery box with batteries to provide power and then use digit code to open the safe.

How to open the safe when forget the code?

Use emergency key(override key) to open, which is included in the safe.

What are included in the safe?

mounting bolts, silica gel(options), keys, manual, battery(options)

How to open the safe?

-Method1: Use emergency key to open the safe
-Method2: Can use digital code to open the safe if the batteries are on.

HS Code of Safes.

8303000000

Loading Port

Our loading port is Ningbo, China.
Our factory is close to loading port, which have great advantage in on-time delivery and delivery cost.

Do you accept customized orders?

Yes, we accept customized orders, we both do OEM and ODM.

Maintenance of the safe

After safe surface has besmirch, cannot be swabbed with chemical solvent, usable clean dishcloth touches a few cleaner to swabbed.The outstretched bolt and the roller of the drawer can be lubricated with a little lubricating oil. A little pencil powder can be injected into the key lock core, which can make the key plug and unplug and rotate more easily.

How to open this fingerprint safe?

-Method1: Use emergency key to open the safe
-Method2: Can use digital code to open the safe if the batteries are on.
-Method2: Can use fingerprint to open the safe if the batteries are on.

HS Code of Safes

-8303000000

Loading Port

Our loading port is Ningbo, China.
Our factory is close to loading port, which have great advantage in on-time delivery and delivery cost.

Do you accept customized orders?

Yes, we accept customized orders, we both do OEM and ODM.

What is warranty for safes?

It depends, usually we have one-year warranty for digital parts.

What are stardard sizes of safes on the oversea market?

-H170xW230xD170mm
-H200xW310xD200mm
-H250xW350xD250mm
-H300xW380xD300mm
-H500xW350xD310mm

What's your production leadtime?

Usually 30days, depends on orders(item kinds, item quantity, artworks leadtime).

What thickness do you have for metal safes?

-Door thickness: 3mm, 4mm, 5mm
-Body thickness: 1mm, 1.2mm, 1.5mm, 2mm

Which sizes will have shelf inside?

When the height >=25cm, we usually put a shelf inside.

Ayment Terms

Usually T/T

Where's the factory?

Our factory is located in Ningbo city, Zhejiang province, China, 2hours by car from Shanghai, and 2hours by air from Guangzhou.
Our factory is closed to Ningbo port, so we could control shipment date well and guarantee on-time delivery.
Ningbo loading port is a very big and famous port in China, so Ningbo is a exporting city.

How to fix the safes to the wall or on the floor?

Fix the safe in the place which is not easy to move.
Drill holes for expansion bolts (or clamping screws) in the right place.
Turn the expansion bolts counterclockwise to separate.
Use the expansion bolts (or clamping screws) to secure the case to the wall.
Make sure the safeis mounted in place as required and then tighten all screws.

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How long have you been in business?

We are a professional safe manufacturer with more than 20years, and we produce and export safes to overseas market. We offer safes not only to overeas market, but also to trading company in China.

How much is the safe?

The price depends on the quantity.

What quality do you have?

We do 4 times quality control during the production.

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MYOU SAFES provide security solution to homes, office and hotels.

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Shipping doc.

Usually shipping docments include CI(Commercial Invoice), PL(Packing List), B/L(Bill of Lading).
Some customers will need other doc. such as CO, according to discharge port's customs needs.

What spefication do a safe have?

-Thickness: door thickness and body thickness
-Size: depends on the space where to put the safes
-Weight
-Fireproof or not
-Security Grade

What kind safes do you have?

-According to use, we have safes for home use, office use, hotel use, apartment use, hunting use, deposit use, financial use.
-According to features, we have digital safes, mechanical safes, fireproof safes, gun safes, and some functional boxes.

Do you accept customized orders?

Yes, we accept customized orders, we both do OEM and ODM.

Maintenance of the safe

After safe surface has besmirch, cannot be swabbed with chemical solvent, usable clean dishcloth touches a few cleaner to swabbed.The outstretched bolt and the roller of the drawer can be lubricated with a little lubricating oil. A little pencil powder can be injected into the key lock core, which can make the key plug and unplug and rotate more easily.

What is warranty for hotel safes?

It depends, usually we have one-year warranty for digital parts.

How to open the hotel safe when battery is used up?

Use emergency key to open, so don’t keep keys in the safe.
If the safe can connnect to external power, use external battery box with batteries to provide power and then use digit code to open the safe.
Use CEU to open the safe.

How to open the hotel safe when forget the code?

Use emergency key to open, so don’t keep keys in the safe.
Use CEU to open the safe.

What is extra configuration for hotel safe?

Laptop charger outlet
light